SMA Remote

SMA Remote Support Platform

SMA Remote brings technical expertise anywhere on the planet, at any time. Augmented reality workflows for recurring processes or as self-service in customer support enable structured step-by-step instructions with integrated documentation, without the need to directly contact a remote expert. For unplanned incidents and collaborative processes, technicians can connect with colleagues in the office or home office at any time through remote support with augmented reality interactions to work closely on an issue without getting too close in person. Integrated management and documentation capabilities enable a wide range of applications. The added values ​​are increased plant availability (OEE), saving time and travel costs.

SMA Remote offers the following functionalities:

- Full-HD multi-user video calls with augmented reality annotations, shared pointers, and continuous zoom for visual participant interaction.

- Documentation of remote support cases with checklists, comments, screenshots and video recordings

- Chats with built-in translator in other languages ​​to overcome language barriers

- Navigation mode with visual instructions to safely direct people on the store floor

- Invitation of guest users who can enter with a cliDoubLe Fortune via a link in the mobile browser, without having to install the application first

- Asset relationship management to manage machines and equipment, assign specialists, technicians and workflows, upload technical documentation and create augmented reality visualizations of machines, components and parts

- Easily create digital workflows, provide them as step-by-step instructions, and collect user feedback

- Separate apps for data glasses/smart glasses